Customer Service

Items shipped within New York State ONLY are charged with 8.875% sales tax. Sales tax is NOT applicable on orders shipped anywhere outside of New York State.

Please Note: Certified and Personal checks, as well as Money Orders require up to 10 days for processing.

Please provide us with your billing address to which your bank mails your monthly credit card statement. The bill-to address you give us must agree with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location. We regret that this is necessary, but it is designed to protect the card owner as well as the retailer

Orders may be subject to WonderE.com verification procedure. For your protection, you may be asked to verify that you are the card owner, or that the order information is legitimate. This may include a request for a copy of your credit card (front and back), which can be transmitted by fax.

Should your order require verification, you will be notified by phone or email. For this reason it is imperative that you provide us with both your current daytime and evening phone numbers.

Orders are authorized for payment when submitted online and your order will not be charged until it ships out of our warehouse. Please make sure that your billing information submitted to Wondere.com corresponds to the address where your credit card statements are received. This address should also be the same address that your credit card company has on file. If you are not sure of your correct billing address, please contact your credit card company for details. Billing and identity information submitted to WonderE.com that is inaccurate will delay the shipment of your order.

If we reject your order or are unable to complete your order for any reason, we will attempt to notify you using the e-mail address you have given us with the order. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

If you receive a "declined" error message when your order is placed, you must contact your bank. WonderE.com has no control over these error messages; they are submitted from your bank's online authorization system. There are numerous reasons explaining a “declined” message. Usually credit cards have an online spending limit, and you may contact your bank to grant permission for the online transaction. After the bank temporarily lifts this restriction, feel free to order the item online again and proceed to checkout.

WonderE.com reserves the right to refuse an order when the address or credit card is not verifiable.

WonderE.com accepts direct wire transfers for both domestic and international orders. Wondere.com will deduct 3% off your order total if a wire transfer is used for payment. Wire transfer orders cannot be processed online and must be placed over the phone or email. You will be given an order number and emailed wire transfer details. Wire transfers are recommended for orders placed without access to a credit card. Wondere.com usually receives domestic wire transfers the same business day; international wire transfers about two to four business days to process. Please contact WonderE.com after the anticipated wire transfer date so we may check our records for your payment. After payment is received, your order will be shipped.

Please note: we cannot be responsible for additional costs such as customs, duties, VAT, etc. To see an estimate of the VAT you may pay, click here. Since customs policies vary widely from country to country and are constantly changing, we cannot guarantee the accuracy of this estimate, so please contact your local customs office for an estimate before ordering. Please note that we must declare the amount that you paid for your product on the invoice included with the shipment. Sorry, we cannot declare the watch as a gift when shipping.